Core Value
Humanity, Dignity and Empathy
Performance Review
Often performance reviews will be founded both on a job description or Terms of Reference (see the Anchoring section for suggestions) and on annual work plans or objectives (which can include soft skills or values). It is important that concrete criteria and expectations are set. Here is a reminder of the job description/Terms of Reference provisions suggested for this value:
“Undertake work responsibilities in a way which shows compassion for others, and makes people feel safe and respected.”
“Interact with others in a respectful and compassionate manner.”
“Employ active listening and observation skills in interactions with others”
These could be incorporated into an annual plan or review using the Deep Dive table and a scale such as:
Exceeds Expectations: consistently models behaviours which exemplify this value (see relevant Deep Dive column), including adopting a strength and rights based approach with survivors, seeking to provide a positive experience for survivors and consistently makes survivors feel respected and empowered.
Meets Expectations: reliably behaves in a way that demonstrates this value on a day-to-day basis (see relevant Deep Dive column) including consistent demonstration of active listening and respect for survivors, considering of feelings and realities of a survivor and working to create safe, respectful spaces for interactions.
Needs Improvement: inconsistent approach, requires reminders, prompts or assistance to demonstrate this value, behaves in ways which are limiting, misaligned or challenging in terms of this value (see relevant Deep Dive column).
You can choose to focus on specific aspects or tailor the expected behaviours specifically to the job or tasks and include these more specific expectations in an annual work plan or job description.
It is important to include free-narrative boxes for evidence-based assessment and explanations both for a person’s own self-assessment of their work, and for the line-manager’s or supervisor’s constructive comments.